Privacy Policy
Last updated: March 1, 2025
Austin TX Water Damage | Water Extraction is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Information We Collect
We collect information you provide directly when you contact us, request a service estimate, or submit a form on our website. This may include:
- Name, phone number, and email address
- Property address and description of water damage
- Insurance company and claim information (if applicable)
- Communications and correspondence with our team
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring URL. This information is collected through standard web server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and provide emergency water damage restoration
- Communicate with you regarding your restoration project and progress
- Coordinate with your insurance company as authorized by you
- Process payments for services rendered
- Send you important updates about your project or appointment
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our legal rights
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
3. Information Sharing
We may share your information with trusted third parties only as necessary to provide our services or as required by law:
- Insurance companies — to process and document your water damage claim, with your authorization
- Subcontractors and suppliers — when necessary to complete restoration work at your property
- Service providers — companies that assist with our business operations (e.g., payment processing, scheduling software) under strict confidentiality agreements
- Legal authorities — when required by law, court order, or to protect the safety of individuals
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors use our site. Cookies are small text files stored on your device.
We use:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing cookies — may be used for remarketing purposes to show relevant ads
You may disable cookies in your browser settings, though this may affect your ability to use certain features of our website.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data in transit, secure storage of customer records, and restricted access to personal data by authorized personnel only. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. Customer and project records are typically retained for seven (7) years to satisfy insurance, warranty, and legal requirements. After this period, we securely delete or anonymize your personal information.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of any inaccurate personal information
- Deletion — request deletion of your personal information, subject to legal retention requirements
- Opt-out — opt out of marketing communications at any time by contacting us or using unsubscribe links in our emails
To exercise any of these rights, contact us at info@water-damage-austin.us.
8. Third-Party Links
Our website may contain links to third-party websites such as Google Maps, review platforms, and social media. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: